Frequently Asked Questions
Everything you need to know about shopping with Orthotal.
How long does shipping typically take?
Standard shipping usually takes 5-7 business days within the continental United States. International orders may take 10-15 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order status?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Orthotal products come with a standard 12-month manufacturer warranty that covers defects in materials and workmanship under normal use.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our customer service department.